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Refund and Returns Policy

Refund & Return Policy

Effective Date: June 30, 2026

At DishTrend (A Brand of Samyak Solution), customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.

Return Eligibility

We offer returns only for eligible products under the following conditions:

  • The return request must be raised within 7 days from the date of delivery.

  • The product must be unused, unopened, and in its original condition with all original packaging, labels, accessories, and invoices.

  • The product must not be damaged due to misuse, improper handling, or normal wear and tear.

Products returned without prior approval may not be accepted.

Non-Returnable Products

The following products are not eligible for return or refund unless they are damaged or incorrect upon delivery:

  • Personal care products

  • Used household items

  • Customized or personalized products

  • Clearance, sale, or promotional items

  • Gift cards or vouchers

  • Digital or downloadable products

  • Products damaged after delivery due to customer handling

Damaged, Defective or Wrong Product

If you receive:

  • A damaged product

  • A defective product

  • A wrong item

  • Missing items in your order

Please contact us within 48 hours of delivery by emailing admin@dishtrend.in with:

  • Order Number

  • Product Photos

  • Photos of the package

  • A brief description of the issue

After verification, we will arrange a replacement or refund, depending on product availability.

Refund Policy

Refunds are processed only after the returned product has been received and inspected.

If your refund is approved:

  • The refund will be credited to your original payment method.

  • Processing usually takes 5–10 business days, depending on your bank or payment provider.

If the payment was made through UPI, Credit Card, Debit Card, Net Banking, Wallet, or any online payment gateway, the refund will be processed to the same payment source wherever applicable.

Exchange Policy

We replace products only when they are:

  • Damaged during transit

  • Defective

  • Incorrectly delivered

Exchange requests are subject to stock availability.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, eligible products may qualify for return according to this policy.

Return Shipping

If the return is due to:

  • Wrong product shipped

  • Manufacturing defect

  • Transit damage

DishTrend will bear the return shipping cost.

If the return is due to any other approved reason, the customer will be responsible for return shipping charges.

We recommend using a trackable courier service when returning products. DishTrend is not responsible for returns lost during transit.

Items Not Eligible for Refund

Refunds will not be issued for:

  • Used products

  • Products returned without original packaging

  • Products damaged by the customer

  • Returns requested after the eligible return period

  • Sale or clearance items (unless damaged or incorrectly delivered)

How to Request a Return

To request a return, please contact us with:

  • Order Number

  • Customer Name

  • Contact Number

  • Reason for Return

  • Photos (if applicable)

Email:

Contact Information

DishTrend (A Brand of Samyak Solution)

📍 Shop No. 22, Shivalay Apartment, Opp.
Jiviba School, Ghodasar, Ahmedabad,
Gujarat, India – 380050
📞 Customer Support: +91 97249 85855

📧 Email: admin@dishtrend.in, deepak@samyaksolution.com

🌐 Website: https://dishtrend.in

Note: DishTrend reserves the right to modify this Refund & Return Policy at any time without prior notice. Any updates will be published on this page and become effective immediately upon posting.