Refund & Returns Policy
Effective Date: June 30, 2026
Thank you for shopping with DishTrend™.
DishTrend™ is a brand owned and operated by Samyak Solution. We aim to provide quality products and a reliable shopping experience to our customers.
Please read this Refund & Returns Policy carefully before placing an order.
1. Overview
We currently do not offer general returns simply because a customer changes their mind, dislikes the product, or no longer requires the product after successful delivery.
However, we may offer a replacement or refund in eligible cases such as:
- Wrong product received
- Product received in damaged condition
- Product with a manufacturing defect
- Product materially different from the product ordered
- Missing item or parts, where applicable
All requests are subject to verification and the terms of this policy.
2. Reporting a Problem
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.
To help us investigate your request, please provide:
- Order Number
- Customer Name
- Registered Mobile Number
- Clear photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
- Description of the issue
- Unboxing video, if available
An unboxing video is highly recommended, especially for claims involving damaged, missing, or incorrect products.
3. Eligibility for Replacement
A replacement may be considered when:
Wrong Product
You received a product different from the product ordered.
Damaged Product
The product was damaged during transportation or arrived in visibly damaged condition.
Manufacturing Defect
The product has a manufacturing defect that affects its normal functionality.
Missing Parts
A product is missing essential parts or components that were supposed to be included.
Replacement eligibility will be determined after reviewing the information and evidence provided by the customer.
4. Non-Returnable Situations
A replacement or refund may not be available in situations including:
- Change of mind after delivery
- Product no longer required
- Incorrect product selected by the customer
- Minor colour or appearance differences due to screen settings
- Normal wear and tear
- Damage caused by misuse, improper installation, or negligence
- Damage caused after delivery by the customer
- Product modified or altered by the customer
- Failure to follow product usage instructions
- Requests submitted after the applicable reporting period
- Products returned without prior approval from our support team
Certain product categories may have additional restrictions based on their nature and applicable laws.
5. Replacement Process
If your replacement request is approved:
- Our support team will confirm the request.
- We may arrange reverse pickup where applicable.
- The returned product may be inspected.
- If the issue is verified, an eligible replacement will be processed.
- Replacement will be subject to product availability.
If the same product is unavailable, we may provide an alternative resolution, such as a refund or another suitable option, depending on the circumstances.
6. Refunds
Refunds are generally considered only when a replacement is not possible or when a refund is otherwise approved under this policy.
If your refund is approved, the amount will generally be processed to the original payment method or through another appropriate method communicated by our support team.
The time required for the refund to appear in your account may vary depending on the payment gateway, bank, card issuer, or other financial institution.
7. Late or Missing Refunds
If your refund has been approved but you have not received it:
- Check your bank account or payment account again.
- Check with your card issuer or payment provider.
- Allow the applicable processing time.
- If the refund is still not received, contact us at:
Email: dishtrend@samyaksolution.com
Please provide your Order Number and refund details so that our team can investigate.
8. Shipping Charges
Where a replacement or refund is approved because of an error attributable to us, such as receiving a wrong or damaged product, we will determine the applicable return/reverse shipping arrangements.
For other situations where a return is approved at our discretion, any applicable shipping costs will be communicated to the customer before the return is arranged.
Original shipping charges, where applicable, may not be refundable unless required under applicable law or specifically approved by us.
9. Return Shipping
Please do not send any product back without first contacting DishTrend™ Customer Support and receiving return instructions.
If a return is approved, our support team will provide the applicable return or reverse-pickup instructions.
Products returned without prior authorization may not be accepted.
10. Product Condition
Where a product is required to be returned for inspection or replacement, it should generally be returned in the condition in which it was received, along with its original packaging, accessories, manuals, and other included components, where applicable.
The condition of the returned product may be considered when evaluating the request.
11. Gifts
If a product was purchased as a gift, the same eligibility conditions under this Refund & Returns Policy apply.
Any approved refund will generally be processed to the original purchaser or original payment method, unless otherwise required or agreed.
12. Cancellation Before Dispatch
Orders may be cancelled before they are packed or dispatched, subject to the applicable order status.
Once an order has been dispatched, cancellation may no longer be possible.
If you wish to cancel an order, please contact us as soon as possible.
13. Refund for Undelivered or Returned Shipments
If an order is returned to us by the courier because it could not be delivered, the applicable resolution will depend on the reason for the return and the circumstances of the shipment.
If a refund is approved, it will be processed after the applicable verification and receipt of the returned shipment.
Additional shipping or re-delivery charges may apply in certain cases.
14. Important Note About Unboxing Videos
We strongly recommend recording a continuous unboxing video when opening your package.
The video should clearly show:
- The unopened package
- Shipping label
- Opening of the package
- Product and included accessories
- Any visible damage or missing items
An unboxing video can help us verify claims involving damaged, missing, or incorrect products.
However, the absence of an unboxing video does not automatically mean that a claim will be rejected. Each case will be reviewed based on the available information and applicable policy.
15. How to Contact Us
For any questions regarding refunds, returns, replacements, cancellations, or damaged products, please contact:
DishTrend™
Owned & Operated By: Samyak Solution
Phone / WhatsApp:
+91 76988 85855
Email:
dishtrend@samyaksolution.com
Website:
dishtrend.in
Corporate Office:
67, Ayodhyanagar Society
Near Baroda Express Highway
New Maninagar, CTM
Ahmedabad – 382449
Gujarat, India
16. Customer Support Hours
Monday – Saturday:
10:00 AM – 7:00 PM
Sunday:
Closed
17. Changes to This Policy
DishTrend™ may update this Refund & Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
Any updated policy will be published on this page with the revised Effective Date.
Need Help?
If you have received a wrong, damaged, defective, or incomplete product, please contact us as soon as possible and preferably within 48 hours of delivery.
Our team will review your request and guide you through the applicable replacement or refund process.
DishTrend™
Quality Products for Everyday Living
DishTrend™ is a brand owned and operated by Samyak Solution.