Frequently Asked Questions (FAQ)
Welcome to DishTrend™
Thank you for shopping with DishTrend™.
We’ve compiled answers to the most frequently asked questions to help make your shopping experience simple, transparent, and hassle-free.
DishTrend™ is a brand owned and operated by Samyak Solution.
If you can’t find the information you’re looking for, please contact our Customer Support Team. We’ll be happy to assist you.
Shopping & Orders
1. How do I place an order?
Browse our products, add your preferred items to the shopping cart, proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order.
2. Do I need an account to place an order?
No. You may place an order as a Guest.
Creating an account allows you to track your orders, view order history, and enjoy a faster checkout experience.
3. How will I know my order is confirmed?
Once your order is successfully placed, you will receive an Order Confirmation via Email, SMS, or WhatsApp, where applicable.
4. Can I cancel my order?
Yes. Orders can be cancelled only before they are packed or dispatched for shipping.
Once an order has been shipped, cancellation may no longer be possible.
Please contact our customer support team as soon as possible if you wish to cancel an order.
Shipping & Delivery
5. Do you deliver across India?
Yes. DishTrend™ delivers to most serviceable locations across India through trusted courier and logistics partners.
6. How long does delivery take?
Estimated delivery times are:
- Metro Cities: 3–7 Business Days
- Other Cities: 5–10 Business Days
- Remote Locations: 7–14 Business Days
Actual delivery times may vary depending on the delivery location, product availability, courier service, weather conditions, and other circumstances.
7. Is shipping free?
Shipping charges, if applicable, are displayed during checkout before payment.
Free shipping may be available on selected products or promotional offers.
8. How can I track my shipment?
Once your order is dispatched, we will provide shipment tracking information through Email, SMS, WhatsApp, or your account/order page, where available.
You can use the tracking information to check the current status of your shipment.
Returns, Replacement & Refunds
9. Can I return a product?
Return eligibility depends on the product and the applicable Return & Replacement Policy.
Some products may not be eligible for return after successful delivery.
Please refer to our Return & Replacement Policy for complete details before placing an order.
10. When can I request a replacement?
A replacement request may be considered in cases such as:
- You received the wrong product.
- The product arrived damaged.
- The product has a manufacturing defect.
- The product received is materially different from what was ordered.
Replacement eligibility is subject to our applicable policy and verification.
11. How soon should I report an issue?
Please report any product-related issue within 48 hours of delivery by contacting our customer support team.
Early reporting helps us investigate and resolve the issue more efficiently.
12. What information is required for a replacement request?
Please provide:
- Order Number
- Clear Product Photos
- Package/Shipping Label Photos
- Photos of the damaged or defective area, where applicable
- Unboxing Video, if available
An unboxing video is highly recommended, particularly for damaged, missing, or incorrect items.
Providing complete information can help us process your request faster.
13. How are refunds processed?
If a refund is approved under our applicable policy, the refund will generally be processed through the original payment method or another appropriate method communicated by our support team.
The time taken for the amount to reflect in your account may depend on the payment gateway, bank, or financial institution.
Payments
14. Which payment methods do you accept?
Depending on availability, DishTrend™ may accept secure online payments through trusted payment gateway partners, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Digital Wallets
Available payment methods are displayed during checkout.
15. Is my payment secure?
Yes.
Online transactions are processed through secure payment gateway providers using appropriate security measures to help protect your payment information.
DishTrend™ does not ask customers to share OTPs, PINs, CVVs, passwords, or other confidential payment credentials with our support team.
Products
16. Are the product images actual?
We make every effort to display accurate product images and information.
However, slight differences in colour, appearance, packaging, dimensions, or design may occur due to manufacturer updates, lighting, photography, or individual screen settings.
17. Are DishTrend™ products genuine?
Yes. DishTrend™ aims to provide genuine and quality products sourced through trusted manufacturers, distributors, and suppliers.
Product availability and brand ownership may vary by individual product listing.
18. Do you regularly add new products?
Yes.
We regularly explore and introduce new arrivals, trending products, innovative products, and practical everyday-use items across different categories.
GST & Invoices
19. Do you provide GST invoices?
Yes. GST invoices are provided for eligible orders wherever applicable, in accordance with applicable tax regulations.
The invoice details may depend on the information provided by the customer at the time of ordering.
20. Can I provide GST details for my order?
If GST billing is available for the particular order, customers should provide their correct GST information during checkout or as requested by our support team.
Please ensure that all GST details provided are accurate.
Order Changes
21. Can I change my delivery address after placing an order?
A delivery address change may be possible only before the order is packed or dispatched.
Please contact DishTrend™ Customer Support immediately if you need to change your delivery address.
Once an order has been dispatched, the address may not be changeable.
22. What should I do if my package is damaged during delivery?
If your package appears damaged when delivered:
- Take clear photographs of the package.
- Take photographs of the shipping label.
- Record an unboxing video whenever possible.
- Contact our customer support team within 48 hours of delivery.
Our team will review the information and assist you according to the applicable policy.
Customer Support
23. How can I contact DishTrend™?
Phone / WhatsApp
+91 76988 85855
Email
dishtrend@samyaksolution.com
Website
dishtrend.in
24. What are your customer support hours?
Monday – Saturday
10:00 AM – 7:00 PM
Sunday
Closed
Business Information
Brand Name
DishTrend™
Owned & Operated By
Samyak Solution
Business Type
Online Retail & eCommerce Store
Operating Location
Ahmedabad, Gujarat, India
Is DishTrend™ an Indian Brand?
25. Is DishTrend™ an Indian brand?
Yes. DishTrend™ is an Indian online shopping brand owned and operated by Samyak Solution, an online retail and eCommerce business based in Ahmedabad, Gujarat, India.
DishTrend™ serves customers across India through its online store and marketplace channels.
Need More Help?
If your question is not answered above, our DishTrend™ Customer Support Team is happy to assist you.
Phone / WhatsApp
+91 76988 85855
Email
dishtrend@samyaksolution.com
Website
dishtrend.in
We aim to respond to customer enquiries as quickly as possible during our business hours.
Our Commitment
At DishTrend™, we are committed to:
- Providing genuine and quality products
- Offering a secure online shopping experience
- Maintaining transparent business policies
- Processing orders efficiently
- Providing reliable customer support
- Protecting customer information
- Continuously improving our products and services
- Building long-term customer trust
Thank You for Choosing DishTrend™
Thank you for choosing DishTrend™.
We appreciate your trust and support and look forward to serving you with quality products, reliable service, and a secure online shopping experience.
DishTrend™
Quality Products for Everyday Living
DishTrend™ is a brand owned and operated by Samyak Solution.